Returns, Replacements & Refunds Policies

Before you buy a plant from us please note:

Plants are living things, so we can not 100% guarantee any plant will thrive in your space.

We work hard to choose the healthiest plants and give you everything you need to succeed — including detailed care instructions.

But once the plant is delivered to you, we cannot be responsible for its behavior. If you see any signs of distress, please contact us right away, so we can help you.

Above all, make sure you’re ready for plant parenthood. Your plant relies on you to give it healthy living conditions. We’re here to help — and provide answers to your questions — but, at the end of the day, you’re the plant’s guardian. And your plant can’t survive without your love and care.

When choosing a plant, you can also use our Home Plant Guide, Office Plant Guide, or Plant Light Guide — to make sure you’re choosing the plant that’s right for your space.

Things to know before you buy a plant(s):

Plants are living and perishable, and just like any living things require proper environment and care.
Our job is to choose the healthiest and best looking plant(s) for you.
We guarantee that all of our plants are in healthy condition free from visible pests and disease at the time of sale. Once a plant is delivered to you it is beyond our control, and we can not be responsible for a plant behavior.
We provide care instructions but these instructions are just a guidelines and watering frequency, care routine will vary depending on temperature, air circulation, light and humidity in a space.
All plants go through acclimation period after being delivered and during major season changes. Some lower leaves might turn yellow or brown, plant might drop some leaves during these periods.
Make sure your plant is not placed near Heat or AC source. It is best to keep consistent room temperature throughout the seasons and not turn off Heat or AC when away or traveling. The best temperature ratio for almost any plant is 60F-75F.

PLANTS RETURN POLICY

If you have changed your mind after receiving your order, no worries, you may return it. Notify us within the first 48 hours via return request form, and we will come to pick it up.

Pick up fees + 20% re-stocking fee will apply to the refund amount of the returned order. Original delivery fees are non refundable. *** Pickup and delivery fees vary depending on your location and amount of plants.

After 48 hours period returns are not excepted.

PLANTS REPLACEMENT POLICY

If your plant(s) or planter(s) arrive damaged, we will replace it free of charge. Notify us within first 24 hours via replacement request form, and we will send a replacement asap.
If a potted plant in Lechuza planter or clay pot dies within first 7 days or pest/disease issues become visible, we will replace it asap free of charge.
After 7 days period, we offer full replacement service for existing planters.

Replacement Service: Purchase of a new plant + pickup fee + repotting service fee (labor/materials) + delivery fee + sales tax (if in New York). Fees vary depending on a location and plant size.

Send us the replacement request via replacement request form to get the replacement service quote.

*** One can choose the same type of plant or any other type of plant that is available for the existing planter style/model, previously purchased from My City Plants. The old plant is taken away. New plant comes potted.

If a plant in nursery pot dies or pest/disease issues become visible within first 5 days, we will replace it free of charge. After 5 days period, we don't offer any replacement discounts for plants purchased in nursery pots.

PLANTERS/ACCESSORIES RETURN POLICY

Planters/accessories may be returned up to 30 days from date of purchase.

Purchaser is responsible for return shipping costs. All Shipping fees are non-refundable.

Returns of used items will not be accepted.

Fill out the return form here.

CANCELATION POLICY

If order is canceled by a customer prior a delivery date, a customer will get a full refund.
If order is canceled on a day of delivery, a customer will get a full refund minus re-stocking fee of $40.00 per plant. Send us cancelation request via cancellation request form.

SUBSTITUTION

Rarely, substitutions of plant or pots are necessary due to temporary weather and stock availability issues. If this is the case with a plant or planter you’ve selected, My City Plants will contact you and ensure that the style and color scheme of your choice is preserved and will only substitute items of equal or higher value.

If you have any questions about your order or a special request please contact us.

We will do our best to accommodate your requests.

Lovely efficient sprayer

Once I understood the importance of the pump keeping the pressure on inside the container I was in business. Lovely spray makes my work so much easier and my plants are smiling.

Dear Irene,
Thank you for sharing your experience!
We're delighted to know that the spray has not only simplified your care routine but also brought smiles to your plants.
Green Cheers! ✨

Pleased

I was very pleased to order but would have liked it if someone had guided me . Secondly in comparison it was very expensive

Dear Neelam,

Thank you for your feedback.

Please reach out to us via the contact page to elaborate on what specific guidance or support you were hoping for during your experience?
This will help us enhance our services for you and future customers.

Also, we offer a one-on-one plant consultations to help in selecting the right plant , to explain how the watering system works and answer any questions. The consultation can be booked at our contact page.

Our plants are priced higher due to the inclusion of planters with built-in sub-irrigation systems. This feature ensures optimal watering and contributes to the overall health and longevity of the plants, providing customers with a convenient and sustainable solution.

May your plant grow happy and healthy! Green Cheers!

Thank you. The delivery was on time and the plant was perfect. Well packed and ready to be set on display!

Dear Laura,
We're delighted to hear that you had a positive experience with our service!
We aim to provide quality products and service, and we're thrilled to have met your expectations.
If there's anything else we can assist you with, please feel free to let us know. Enjoy your beautiful plant!

Pothos Neon In 6" Nursery Pot

Hello Robert,
Thank you for your 5 start review. We are happy to know you love your new plants.
Green Cheers!

It’s everything you need. I like having all the necessary tools on hand.

Returns, Replacements & Refunds Policies

PLANTS RETURN POLICY

PLANTS REPLACEMENT POLICY

PLANTERS/ACCESSORIES RETURN POLICY

CANCELATION POLICY

SUBSTITUTION

Bird of Paradise Plant Potted In Lechuza Cubico 30 Planter - White

Sansevieria Potted In Lechuza Windowsill Planter - White

Dracaena Lisa Potted In Lechuza Classico Planter - Charcoal Metallic

XL Bird of Paradise Plant Potted In Lechuza Classico 50 Planter - White

Money Tree Potted In Lechuza Classico Planter - White

ZZ Plant Potted In Lechuza Classico Mini Planter - White

Sansevieria Potted In Lechuza Classico Planter - Charcoal Metallic

Pothos Potted In Lechuza Classico Mini Planter - White

Fiddle Leaf Fig Tree Potted In Lechuza Classico 50 Planter - White

Bird of Paradise Plant Potted In Lechuza Classico Planter - White

Sansevieria Potted In Lechuza Classico Mini Planter - White

Pothos Potted In Lechuza Windowsill Planter - White

Ficus Moclame Potted In Lechuza Cubico 40 Planter - White

Sansevieria Potted In Lechuza Cubico 30 Planter - Slate

Aglaonema Potted In Lechuza Classico Planter - White

Sansevieria Potted In Lechuza Cubico 30 Planter - White

Dracaena Lisa Potted In Lechuza Cubico 30 Planter - Slate

Money Tree Potted In Lechuza Cubico 30 Planter - White

Dracaena Marginata Open Weave Braid Potted In Lechuza Classico Planter - White

ZZ Plant Potted In Lechuza Classico Planter - White

Bird's Nest Fern Placed In Lechuza Cube 16 Planter - White

Bird's Nest Fern Potted In Lechuza Classico Mini Planter - Charcoal Metallic

Schefflera Amate Trendcover 32 - Light Gray

Aglaonema Potted In Lechuza Cubico 30 Planter - Slate

Fiddle Leaf Fig Tree Potted In Lechuza Cubico 40 - White

Monstera Deliciosa Potted In Lechuza Cubico 30 Planter - Slate

Sansevieria Potted In Lechuza Balconera Planter - White

Money Tree Potted In Lechuza Cubico 30 Planter - Slate

ZZ Plant Potted In Lechuza Classico Planter - Charcoal Metallic

Let customers speak for us

PLANTS RETURN POLICY

PLANTS REPLACEMENT POLICY

PLANTERS/ACCESSORIES RETURN POLICY

CANCELATION POLICY

SUBSTITUTION